Predictive analysis of Public Grievances

A Tripartite Memorandum of Understanding (MoU) was signed between IIT Kanpur, Ministry of Defence (MoD) and Department of Administrative Reforms & Public grievances (DAR & PG).
M.O.U was signed to develop Artificial Intelligence (AI) and Machine Learning (ML) Techniques to conduct exploratory and predictive analysis of Public Grievances received on the web based Centralized Public Grievances Redress &
Monitoring System (CPGRAMS) pertaining to the MoD.
The project will help the Ministry of Defence to take corrective measures in time, before a problem becomes large.
To identify the cause and nature of grievances to bring systematic changes in policies.
The analysis will help the MoD to determine if more complaints are coming from any specific areas/regions/cities.
Department of Administrative Reforms & Public Grievances is the custodian of data on the CPGRAMS portal.